FAQ

  • Why purchase from Watts & Co.?

    Watts & Co. is about expertly made pieces in the highest quality fabrics. The utmost care goes into each item that makes up our vestments and clerical wear. Only the best fabrics, braids, linings and threads are used, with stringent quality control at each stage of creation. Our pieces stand the test of time.

  • What’s so special about Watts’ fabrics?

    We weave silks, damasks, and brocades to our own historic designs, not found elsewhere. We are also proud to support the British weaving industry. The mill that weaves our silk was established in the 18th century, and their unparalleled skills have been passed down the generations.

  • What are your lead times?

    Our usual lead times are between 6-8 weeks, though this can vary depending on the item or project in question. Orders for items we have in stock are usually dispatched within 1-2 working days. We will notify you of any delay. If you require an item urgently, please contact us and we will see if it can be delivered for the required date.

  • Why don’t some of your products have prices?

    Our bespoke pieces are hand-crafted entirely to a client’s specifications and are therefore subject to changes in design and style. A discussion is needed with the client before we can provide quotations for bespoke items.

  • Can you advise me on measurements?

    Our size guides can be found on our product pages.

    If you have any particular questions, please feel free to contact us.

  • What are 'samples'?

    Our vestment samples are bespoke pieces that have been designed by us for sale, allowing us to explore new designs and combinations. They are sold at a discounted rate compared to our fully bespoke commissions, and we can make any matching pieces you require.

  • Can this item be made in a different colour/fabric?

    Bespoke items are fully customisable, and can be made in any fabrics, trimmings, and lining you wish. In order to customise a stock item, it would need to be commissioned as a bespoke piece.

  • What is the difference between stock and bespoke?

    Stock is the ‘off the peg’ option, with items made to a set pattern and fabric combination. Bespoke means made entirely to your specifications. You choose the fabrics and trimmings, as well as the sizing.

  • Which couriers do you use?

    This depends on your delivery address. We typically use UPS, but also use DHL, DPD, FedEx and Royal Mail.

  • Do you ship internationally?

    Yes, we can ship to almost every country. Prices vary depending on location.

    Please note when ordering outside of the UK, orders may be subject to local customs fees that are out of our control.

  • I made a mistake with my order - can I change it?

    We can change the items and delivery address on your order, provided it has not been shipped. Please contact us as soon as you are aware of any error and we shall try to rectify it.

  • I received my order but it’s not right - what can I do?

    Please refer to our returns policy here.

  • Do you offer gift vouchers?

    Yes we do! Please click here to view our gift cards.

  • Do you sell clerical wear?

    Many of the products in Watts' Clerical Wear ranges have now been moved to our sister company, J. Wippell & Co. Browse the clerical wear ranges on the Wippells website, where you'll find Custom Cassocks, Clergy Apparel, Choir Wear, and much more.