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FAQs

Why purchase from Watts & Co.?

Watts & Co. is about expertly made pieces in the highest quality fabrics. The utmost care goes into each item that makes up our pieces. Only the best fabrics, braids, linings and threads are used, with stringent quality control at each stage of creation. Our pieces stand the test of time.

Our pieces are crafted by us in our Westminster showroom. From our in-house pattern cutters to our in-house tailor, we are constantly working together to create the highest quality items for our customers.

We are about family, and we look after our customers. Our commitment to service doesn’t stop once the items are despatched. We are ready to advise on product care and repairs, and any additional help you may need.

Can you advise me on measurements?

Of course. Please find a link to our size guides here. If you have any particular questions, please feel free to contact us.

What is the difference between stock and bespoke?

Stock is the ‘off the peg’ option, with items made to a set pattern and fabric combination. Bespoke means made entirely to your specifications. You choose the fabrics and trimmings, as well as the sizing.

What are your lead times?

Our usual lead times are between 6-8 weeks, though this can vary depending on the item or project in question. Orders for items marked as ‘in stock’ on the website are usually dispatched within 1-2 working days. We will notify you of any delay. If you require an item urgently, please contact us and we will see if it can be delivered for the required date.

Why don’t some of your products have prices?

Our bespoke pieces are hand-crafted entirely to a client’s specifications and are therefore subject to changes in design and style. A discussion is needed with the client before we can provide quotations for bespoke items.

I received my order but it’s not right - what can I do?

Please refer to our returns policy here

What’s so special about Watts’ fabrics?

We weave silks, damasks and brocades to our own historic designs, not found elsewhere. We are also proud to support the British weaving industry. The mill that weaves our silk was established in the 18th century, and their unparalleled skills have been passed down the generations. We are likewise committed to supporting the art of traditional hand embroidery in its highest forms, along with textile artists in the UK.

Do you ship internationally?

Yes, we can ship to almost every country. Prices vary depending on location.

Which couriers do you use?

This depends on your delivery address. We typically use UPS, but also use DHL, DPD, FedEx and Royal Mail.

Can this item be made in a different colour/fabric?

Bespoke items are fully customisable, and can be made in any fabrics, trimmings, and lining you wish. In order to customise a stock item, it would need to be commissioned as a bespoke piece.

Do you offer gift vouchers?

Yes we do! Please click here to view our gift cards.

Do you have a catalogue?

We don’t have a print catalogue, but all our items can be viewed here on our website.

I made a mistake with my order - can I change it?

We can change the items and delivery address on your order, provided it has not been shipped. Please contact us as soon as you are aware of any error and we shall try to rectify it.

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